#HoleHearted

FAQ

I don’t have Paypal, can I still make a purchase?

Fear not, you can indeed.  Just choose to checkout with your credit or debit card via Stripe.  Easy as that.

How long will my items take to ship?

Orders are processed within 1-2 working days and sent via Royal Mail.

UK delivery usually takes 2-5 working days depending on which option you choose.

International delivery generally takes 5-7 working days.

What do I do if my order doesn’t arrive?

Please allow 10 working days for UK, and 20 days for international customers before contacting us in the event of lost post.  We cannot deal with any claim before this point.  Fill in the contact form or drop us an email at [email protected]

We always recommend using the tracked options on our site for extra security, they will usually get to you faster too!

What is your returns policy?

We are happy to exchange or refund items within 14 days of receiving the item, provided they are in an unworn condition.

If you have ordered the wrong size etc, just drop us an email at [email protected] and we’ll get straight back to you.

You don’t have an item in my size, will you be restocking?

We like to keep our runs limited to ensure you get a unique item, however on occasion we may restock very popular items.  For any stock queries just drop us an email!

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